At DPD, we understand the importance of delivering an excellent customer experience. They’ve loved your online shop, they’ve purchased and received their shopping.
All’s good… but what happens if they need to make a return?
When things don’t go as planned, customers want hassle free returns. We make that happen with our Drop2Shop returns made easy, the ideal service for ecommerce and online stores.
Drop2Shop offers a simple, paperless returns process for your customers while ensuring full visibility for you as the retailer.
Here’s how it works: Customers initiate a return by visiting ‘DPD Returns’, your website’s returns page, or their delivery confirmation email. They select your store, enter their order number, choose items to return, and provide a reason. After selecting a nearby drop-off shop, they receive a unique QR code.
Once repackaged, they drop off the parcel at the chosen location, where staff scan the QR code and handle the rest. Drop2Shop then scans, re-labels, and prepares the parcel for collection.
